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Brokerage Operations Representative in Westlake, TX at Veritude

Date Posted: 10/10/2018

Job Snapshot

Job Description

Veritude is looking to hire a Brokerage Operations representative at Fidelity Investments, located in Westlake, TX.

Money & Asset Movement Representative I-V

This function manages the inbound telephone and email inquiries from other Financial Services companies for the Transfer of Assets Receives and Deliveries functions as well as the Problem Resolution and Reclaims processes for all lines of business at Fidelity.  Additionally you will focus on analyzing and processing transfer of assets delivery requests of mutual fund and brokerage accounts for several lines of business including Retail, Correspondent and Advisor customers.

The Expertise We’re Looking For

  • Financial Services Operations or Phone Center experience preferred
  • Series 7 License preferred
  • Bachelor’s Degree required

The Purpose of Your Role

As a Money and Assets Movement Representative, you will be responsible for analyzing Transfer Initiation Forms, and initiating delivery transfers of a wide variety of asset types, including money, stocks, bonds and mutual funds.  You will use multiple channels to deliver these assets, which include the Automated Customer Account Transfer System (ACATS) and the Depository Trust Company (DTC), among others.  Some transactions will require you to interact and coordinate with our internal business partners as well as counterparts across the Financial Services industry.

The Skills You Bring

In order to be successful in this role the following skills are necessary:

  • You have strong analysis skills and are detailed orientated
  • You can manage your time effectively while meeting high performance standards
  • Your strong written and verbal communications skills allow you to clearly explain ideas, questions and resolutions to your team, as well other internal and external business partners
  • You have the ability to take initiative and can identify process improvement opportunities to create efficiencies within the department 
  • You have the ability to contribute to and thrive in a fast paced, highly engaged team oriented environment and have a positive attitude and be open minded
  • You have exceptional problem resolution skills while being able to assess risk and interpret business requirements to provide possible solutions

The Value You Deliver

  • Meeting and maintaining minimum productivity level requirements
  • Performing analysis on transactions to ensure all business requirements have been met
  • Delivering quality work in every interaction through timely and accurate processing 
  • Handling written and telephone inquiries from internal business partners, correspondent firms and other financial services companies
  • Prioritizing work effectively in a fast paced environment to ensure multiple deadlines are met

How Your Work Impacts the Organization

The Transfer of Assets Deliveries department handles transfer out requests and written inquiries regarding these requests for all internal lines of businesses, as well as telephone inquiries from other Financial Services companies to ensure transactions are completed in a timely manner.  The department focuses on delivering quality in every interaction with the end goal of helping our clients meet their financial needs.

Company Overview

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. For information about working at Fidelity, visit

Fidelity Investments is an equal opportunity employer.


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