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End User Technician in Smithfield, RI at Veritude

Date Posted: 1/10/2019

Job Snapshot

Job Description

Veritude is currently seeking an End User Support Technician for Fidelity Investments.  This position is based in Smithfield, RI. 

Job Description

Our team enriches and adds value to the Fidelity Institutional Asset Management team by creating an efficient work-space that is quality focused.  We are looking for bright individuals to be able to work in a fast pace and dynamic environment.  Performing in a team setting and being able to communicate effectively need to be key traits one should have to be a success.  While working with the Virtual Sales Office (VSO) you’ll be able to provide exceptional technology support to serve the unique needs of FIAM remote sales executives allowing them to be as efficient and effective in serving the needs of their clients.

Responsibilities:

This position will provide end-user technology support to about 200 Fidelity Institutional Asset Management colleagues.  It includes supporting technology such as computers, monitors, printers, phones, accessories and audio/visual equipment.  Most of the job will be inventory and asset management support, desktop support and handling items that can’t be resolved remotely.  Troubleshooting includes, but not limited to, Microsoft Operating Systems, MS Office applications, along with many other external and internally built applications.  Having experience working in large environments and building and deploying desktops on a large scale is beneficial.

Qualifications:

  • A minimum of 8 years of Technical support experience.
  • Experience with Automation Scripting (PowerShell scripting preferred) to push out packages.
  • A minimum of 3 years of experience with Demand and Deployment scripts.
  • Experience conducting UAT and analysis for some of the FIAM applications that they support.
  • Manage Asset Inventory (Check-in/Check-out, physical inventory)
  • Manage warranty and out-of-warranty repairs
  • Computer Builds – maintain a supply of computers loaded with our base image
  • Support critical Service Level Agreements with timely and accurate execution of support requests via our ticketing and tracking systems.
  • Adherence to reporting and escalation procedures.
  • Interfacing closely with other regional technical support teams and operations groups to ensure successful completion of customer requests and projects.
  • Working in conjunction with technical and non-technical personnel to successfully complete all requests.
  • Special assignments and other work-related duties as required by management.