This site uses cookies. To find out more, see our Cookies Policy

Information Architect in Durham, NC at Veritude

Date Posted: 1/3/2019

Job Snapshot

Job Description

Veritude is hiring an Information Architect to work in Durham, NC at Fidelity Investments to join our fast-paced, entrepreneurial, and highly collaborative team to contribute to important strategic and tactical initiatives for our Workplace Investing products. In this role, you’ll be responsible for bringing our workplace clients—some of the nation’s largest employers— and their employees into the design process to understand their attitudes and needs around retirement plans and employee benefits. You’ll translate it all into engaging and hospitable online and responsive-ready experiences to be delivered via desktop, tablet, and mobile devices. You’ll also need the creativity to architect, design and support deployment activities for these experiences, as well as the presentation skills to convey your vision to the project team and Fidelity’s senior executives.

The ideal candidate will demonstrate strong information architecture and interaction design skills (iOS design experience a plus). Although the role is part of a team that includes user research, content strategy, visual design and front-end development, familiarity and collaboration with those disciplines is a necessity. In addition, given the distributed nature of the overall project team, wherein business partners and development partners sit in other locations, superb communication and “soft” skills are required.


The IA will join the team under the direction of the UX Director. Tasked with helping establish a north star for a great customer experience, you will be collaborating closely with a cross-functional team to understand & interpret the needs of the user while balancing the needs of the business and technology. To depict how the user experience could come to life, you’ll partner with the UX Director to define the high-level flows and architect the detailed interactions (and everything in between). Strong empathy paired with the analytical and creative ability to translate business, user and technology needs into is a must.


  • User experience briefs
  • UX guiding principles for the initiatives
  • Concept sketches, wireframes, flow diagrams, sitemaps
  • Scenarios, user profiles and use cases
  • Interaction designs and specifications
  • Leadership of collaborative design sessions


  • Creativity, imagination and a sense of humor
  • Exceptional empathizer, story-teller and collaborator (especially with cross-functional teams)
  • Exceptional communicator
  • Client management “soft skills”
  • Process-driven, but not process-dogmatic
  • Strong presentation and negotiation skills  
  • Ability to understand customer needs, motivations and behaviors and translate them into engaging digital experiences
  • Ability to create low-fidelity prototypes
  • Ability to communicate visually (i.e. sketching high-level concepts, and drawing on the fly to articulate and validate ideas with internal project partners)
  • The ability to quickly understand the larger context in which the project is happening is a must
  • Discipline to move high-level strategic concept designs through to detailed designs.
  • Ability to design a solution that finds a harmonious balance between technical feasibility and the best in customer experience
  • Ability to communicate and demonstrate the value and rationale of design decisions to business and technology partners
  • Self-directed with highly developed organizational skills including the ability to prioritize tasks and meet deadlines  


  • 3+ years experience as an information architect, interaction designer, experience designer or a similar role 
  • Demonstration of past success instilling and protecting a collaborative environment, leading designers within the context of a cross-functional team, and reaching consensus within a diverse culture and fast-paced work flow is a must
  • Experience with Agile methodologies
  • Experience with participatory design (e.g. Design Thinking) a plus 
  • Experience designing interactions that help people engage with complex subject matter and overcome inertia a plus


  1. Architect Jobs
  2. Systems Engineer Jobs