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Payroll Operations Associate in Durham, NC at Veritude

Date Posted: 1/10/2019

Job Snapshot

Job Description

Veritude is seeking a Payroll Operations Specialist at Fidelity Investments. This is a contract position, located in Durham, NC.

Fidelity Payroll Services provides centralized payroll services to employees, managers and the enterprise for all Fidelity businesses.  As a functional team within Enterprise Human Resources, the Payroll Services team delivers support and execution of payroll, timekeeping, and other data-related processes across the enterprise.

The Payroll Services Specialist is responsible for managing a stream of daily work ensuring that it is completed with a high degree of quality, while adhering to service level agreements. This role responds to moderately complex requests, reviewing, researching and taking action to resolve inquiries or recommending solutions to solve and prevent issues. The Payroll Services Specialist also supports the execution of core payroll activities. This role also monitors and identifies operational trends within assigned area of work, identifies root cause and provides recommendations for process improvements and helps implement those recommendations.

Primary Responsibilities

  • Responsible for following procedures to manage a stream of daily work in support of payroll processes with a high degree of quality and timely execution.
  • Supports the execution of core payroll cycle activities including off-hours support required to generate paycheck statements and payments for both Bi-Weekly and Weekly pay cycles.
  • Receives, acknowledges and responds to payroll inquiries from Fidelity associates, managers or business partners.
  • Responsible for designated payroll processes through assigned case work.
  • Manages and responds to moderately complex employee inquiries and escalations (e.g. Pay Statement Inquires, Leave of Absence (LOA), Overpayments, Employee Tax). Seeks support as needed for more complex and/or escalated activities or inquiries.
  • Works with internal business partners to triage issues.
  • Provides recommendations for process improvements and possible solutions to meet customer and business needs.
  • Works with other team members in identifying and resolving issues.


  • Works independently with demonstrated sound judgment.
  • Demonstrated ability to comprehend and effectively communicate standard to complex calculations as routinely seen in paycheck production (i.e. taxes, deductions).
  • Demonstrates attention to detail and thoroughness in order to process at a high (99%) degree of quality.
  • Strong oral and written communication skills required for emails and/or calls to employees, business partners and 3rd parties.
  • Ability to work effectively and collaborate in a team environment.
  • Demonstrates a strong sense of ownership, accountability and a commitment to achieving objectives.
  • Strong interpersonal skills and attention to detail.
  • Strong oral/written communication skills.
  • Payroll operations experience. 
  • Ability to support a global clock and a multicultural environment.
  • Proven understanding of Payroll tools and execution.
  • Relevant experience in researching issues, determining root cause, and managing work items.

Education and Experience 

  • 2 years of previous experience in Payroll, Accounting/Finance or HR
  • Bachelor degree in Business, Finance, Accounting, HR or equivalent experience preferred
  • Intermediate level of Microsoft Office experience and knowledge (Excel, PowerPoint, Access);  advanced skills preferred


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