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Payroll Services Associate in Albuquerque, NM at Veritude

Date Posted: 2/5/2019

Job Snapshot

Job Description

Veritude is hiring for a Payroll Services Associate at Fidelity Investments.  This position will be located in Albuquerque, NM. 

Fidelity Payroll Services provides centralized payroll services to employees, managers and the enterprise for all Fidelity businesses in each country that Fidelity does business. As a functional team within Fidelity Shares Services, the Payroll Services team delivers support and execution of payroll, timekeeping and other data-related processes across the enterprise.

The Payroll Operations Associate is responsible for managing a stream of daily payroll work ensuring that it is completed with high degrees of quality and managed within service expectation standards. This role responds to routine payroll requests, reviewing, researching and taking action on transaction data to resolve inquiries or recommending solutions to solve and prevent issues. The Payroll Associate also supports the execution of core payroll activities which could include off-cycle support of bi-weekly and weekly payroll runs.

Primary Responsibilities:

  • Responsible for following standard procedures to managing a stream of daily work in support of one or more payroll processes (e.g. employee data updates, leave of absence, verifications of employment) with a high degree of quality and timely execution
  • Receives, acknowledges and responds to payroll inquiries from Fidelity associates, managers or business partners using glowing payroll subject matter expertise
  • Supports the execution of core payroll cycle activities including off-hours support required to generate paycheck statements and payments
  • Uses sound judgment to seek support as needed for more complex and/or escalated activities or inquiries
  • Provides recommendations for process improvements and possible solutions to meet customer and business needs
  • Works with other team members in identifying and resolving issues


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