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Program Manager in Westlake, TX at Veritude

Date Posted: 9/24/2018

Job Snapshot

Job Description

Veritude is hiring a PMO Manager to work in Westlake, Texas at Fidelity Investments.

The PMO Manager will support the overall management of an enterprise digitization and process re-engineering program.

Position Overview

The Enterprise Program PMO (Program Management Office) is a new position being created in Fidelity’s Advanced Process Solutions’ division to support the day-to-day management of one of the key enterprise initiatives to accelerate Fidelity’s drive for digitizing customer interactions, automating business processes, and establishing an enterprise digital toolkit. The PMO will be a member of a diverse team comprised of Fidelity’s business, operations and technology subject matter experts who have been brought together to identify, analyze, propose and vet common capability and/or process engineering solutions and ultimately oversee their implementation into the environment.

Primary Responsibilities:

Reporting

  • Coordinate the collection and reporting out on program-level metrics on a monthly and quarterly basis to key stakeholders including the enterprise program office and CIOs across the firm
  • Work across multiple business units to gather BU-specific process metrics and digital tool adoption metrics and provide monthly and quarterly updates to the enterprise program office

Communication

  • Design, build and execute quarterly executive updates on program health, risks, issues, dependences and results; presentations are PowerPoint based and executive-level quality
  • Own status reporting and enterprise communications for the digital automation toolkit for Fidelity
  • Development and maintenance – in partnership with the Digital Toolkit team – of a tracking system/database for meetings with Fidelity Stakeholders and Centers of Influence to encourage awareness of the Toolkit and adoption of individual tools. Includes sending follow-on communications and advising the Toolkit team on needed actions
  • Organize and facilitate advisory councils
  • Manage the stakeholder satisfaction surveys including research design, verbatim analysis (in partnership with other Fidelity teams) and report out of results
  • Co-manage (with the program leads) the digital portals and channels including program related Microsoft Teams sites and program websites.  Includes creation and publication of  content for consumption
  • Design, build and execute monthly newsletters in partnership with the program leads and Marketing Team
  • Coordinate roadshows
  • Capture customer success stories
  • About Fidelity Advanced Process Solutions:

APS is a specialized team of business process experts and technologists dedicated to helping Fidelity deliver the best digital customer experience in the financial industry. We believe that exceeding today’s customer expectations starts with providing the best digital experience — one that is simple and intuitive Serving all of Fidelity, we provide innovative solutions that dramatically improve operational efficiency and enable exceptional digital experience from start to finish.

  • APS provides the entire Fidelity enterprise with a toolkit of the latest in end-to-end process orchestration, robotics, and automation technologies. Additionally, with the recognition that many processes such as account change requests involve multiple parts of the organization, APS provides services to evaluate how the work is done and how it can be adjusted and automated for maximum efficiency.

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