This site uses cookies. To find out more, see our Cookies Policy

Quality Auditor 3 in Covington, KY at Veritude

Date Posted: 11/20/2018

Job Snapshot

Job Description

Veritude is hiring a Quality Auditor at Fidelity Investments in Covington, KY

FI Quality Solutions seeks to align the Quality Management System (QMS) such that the Quality, OSG, CE, Inbound, and Outbound organizations work collaboratively to:

  • Proactively pursue perfection to avoid errors
  • Find the errors quickly
  • Fix the errors quickly (and understand them)
  • Prevent the errors from coming back


The FI Quality Auditor Level III is responsible for the periodic, independent, and documented examination and verification of activities, records, processes and transactions to determine their conformity with the requirements of Fidelity's Quality Management System (QMS). The Quality Auditor enables business partners to provide world-class quality to their clients leading to reduced risk and enhancing the customer experience. The Quality Auditor also helps to build a culture of quality across CE, OSG, IB and OB.


The Quality Auditor III inspects less complex transactions and for accuracy and completion based on pre-written guidelines. This entry level role records the findings for analysis. The Quality Auditor III documents and escalates questionable findings and shares insights with analysts, peers and manger on a weekly basis. Quality Auditor III will be held accountable to audit goals and SLAs based on internal KPI Scorecard.

Responsibilities:

In Process Sampling/Work Item Review:

  • Gather samples as outlined in Quality Management plan.
  • Utilize the appropriate business tools to identify samples. 
  • Perform testing of samples using the appropriate business rules to ensure completion and accuracy.


Quality Systems Usage and Understanding:

  • Perform timely data entry into designated data capture environments as outlined in policies and procedures. 
  • Ensure quality results are recorded accurately and professionally with the appropriate level of detail. 
  • Maintain a working knowledge of internal systems.


Quality Analysis:

  • Identify errors and escalate questionable findings. 
  • Identify gaps in business partner organization's policies and procedures based on assigned predefined audit points.


Business Partner and End Client/Customer Research :


May respond to initial inquiries from business partners to inform receipt of issue.
Participate in quality review and calibration sessions with audit team.
Provide feedback as directed to assist with root cause identification.
Assist as needed with entry of research detail and follow up action items.
Adheres to internal communication processes as outlined in policies and procedures.


Quality Initiatives (QAs/CAPA Efforts):


Performs basic data analysis for QI
Assists in developing data requirements/ analysis for QI
Executes manual tests for assigned QI.


Quality Consultation:

  • Proactively provides insight regarding identified quality trends or information to manager and/or analyst.
  • Responds to business inquiries around audit findings.
  • Participate as directed in smaller CAPA activities. 
  • Know quality policy and articulate to business partner peers when appropriate
  • Review and understand all quality metrics and reporting and how each impacts business partners

CHECK OUT OUR SIMILAR JOBS

  1. Auditor Jobs
  2. Internal Auditor Jobs