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Solutions Support Specialist in Westlake, TX at Veritude

Date Posted: 12/6/2018

Job Snapshot

Job Description

Veritude is currently hiring for a Legal Solutions Support Analyst  in Westlake, Texas at Fidelity Investments.

We are looking for a Solutions Support Analyst on behalf of our client, Fidelity Investments.  This role can be any of the following sites:  Boston, Smithfield, Merrimack, Raleigh, Westlake or Salt Lake City.

Ideally we are looking for a candidate who will provide white glove IT support service for the Fidelity Legal group.  This group will support business applications and system hardware and act as a liaison with the Corporate Technology Group and Enterprise Infrastructure organization.  

Summary

The solutions support analyst will provide the following support responsibilities to the Legal dept.

  • Work along with regional support, legal development teams, legal operations and the legal PMO to implement, troubleshoot, resolve and follow-up on all technology issues
  • Provide level 1 and level 2 support services
  • Provide end user technology training and issue resolution for Legal specific applications
  • Support end users with training of application specific processes and workflow
  • Coordinate and facilitate support for Legal which includes:
    • End user software rollouts and changes
    • PC/device purchase and provisioning
    • User profile and login script management
    • Network and wireless support
    • Mobile support
    • Desktop and video conference support
    • Email/Exchange and Active Directory support
    • File server support
    • Printer support
    • Support special projects and initiatives

Qualifications

  • Bachelor’s degree preferred
  • 5 years of experience preferred
  • Prior Fidelity experience valued
  • Ability to wear multiple hats while working in a small collaborative team is vital
  • Customer Relationship skills
  • Professional soft skills are a must
  • The ability to work with attorneys to resolve their technical issues in an expedited manner and a friendly attitude