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Systems Services Support Analyst in Covington, KY at Veritude

Date Posted: 3/13/2018

Job Snapshot

Job Description

We are looking for a Systems Services Support Analyst at Fidelity Investments. This position is based in Covington, KY.


As a key contributor to the FI systems Operations team, you will be responsible for product and environment support for a suite of over 200 products with the primary goal of ensuring stable and available systems.  Successful candidates will ensure proper proactive application monitoring, respond quickly to notifications of potential problems and ensure proper problem follow-up.

Primary Responsibilities

  • Provide operational support the FI business critical applications and collaborate across business units on technical solutions and processes
  • Maintain stable and reliable application environments
  • Provide rotational 24/7 on-call infrastructure support
  • Manage and coordinate OS patching
  • Work on support initiatives to provide on-going increased operational efficiency

 Education and Experience

  • Bachelor’s degree preferred
  • 4+ years production support experience or similar
  • Strong understanding of ITIL concepts
  • Solid knowledge of hardware and software systems
  • Solid verbal and written communications skills
  • Solid knowledge of Microsoft Office products

Skills and Knowledge

  • 3-5 years of UNIX/LINUX/Windows server experience
  • Strong troubleshooting and problem solving skills
  • Ability to adapt to an ever changing environment
  • Experience navigating system logs, updating configuration files and maintaining monitoring standards
  • Ability to work closely with application developers as well as other internal technical teams
  • Ability to use and maintain support tools in UNIX and Windows as necessary
  • Experience working with powershell and linux shell scripting
  • Experience working in ticket queues (current ticketing system is service now)