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Transaction Processor in Albuquerque, NM at Veritude

Date Posted: 9/22/2018

Job Snapshot

Job Description

Veritude is hiring for a Transaction Processing Representative 

Do you like problem solving and working in a fast-paced office environment? Join us at Fidelity Investments where you will be part of a business unit supporting a broad range of customer activities such as check depositing and document processing. The Inbound operations team provides transaction services to each of Fidelity’s distribution channels. We support Fidelity’s growth with high quality, cost effective and innovative service solutions through talented associates and processing expertise.

Shift: Sunday 5:00am – 1:30pm Monday & Wednesday– Friday 7:00am – 3:30pm. Tuesdays & Saturdays off.

The Expertise We’re Looking For

  • High school diploma or equivalent
  • Minimum of 1 year experience in a data entry related role

The Purpose of Your Role

You will work with internal business partners to ensure timely entry and delivery of customer transactions. You will resolve customer discrepancies through research and collaborate with internal business units to ensure account adjustments are made accurately. You will operate with a high degree of integrity as to protect our customer information and maintaining Fidelity’s standards.

The Skills You Bring

  • You have excellent communication skills
  • Your high attention to detail
  • Your ability to effectively multi-task
  • You are flexible and highly adaptive to change
  • You have a positive attitude and ‘can do’ approach to challenges
  • You possess the ability to learn and apply knowledge to make effective processing decisions

The Value You Deliver

  • Managing queue work and document processing
  • Reviewing instructions and ensuring each transaction is executed appropriately
  • Making timely and accurate decision making, regarding high risk exception functions

How Your Work Impacts the Organization

Inbound PFI processing provides imaging for several Fidelity business units. Our knowledgeable team and comprehensive solutions focus on quality, risk mitigation and end to end operational efficiency strengthening Fidelity’s ability to provide a superior customer experience.  

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