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Windows Support Specialist in Covington, KY at Veritude

Date Posted: 1/13/2019

Job Snapshot

Job Description

We are currently hiring a Windows Support Specialist in our Covington, KY location.

Primary Responsibilities

  • Computer Builds – maintain a supply of computers loaded with our base image
  • Computer Deployments – deploy computers to our end-users and ensure all applications and data is transferred to the new computer.
  • Support critical Service Level Agreements with timely and accurate execution of support requests via our ticketing and tracking systems.
  • Adherence to reporting and escalation procedures.
  • Interfacing closely with other regional technical support teams and operations groups to ensure successful completion of customer requests and projects.
  • Working in conjunction with technical and non-technical personnel to successfully complete all requests.
  • Special assignments and other work related duties as required by management.

Education and Experience

  • Associates Degree and/or 1-2 years knowledge of computer hardware and operating systems
  • A+ certification is a plus

Skills and Knowledge:

  • Broad knowledge of Windows Operating Systems and Client Hardware.
  • Ability to excel in a change controlled environment.
  • Superior analytical and communication skills. 
  • Ability to work effectively with client and other groups.
  • Understanding of TCP/IP networking protocols.
  • Ability to think independently to meet goals based on requirements.
  • A self-starter with good written and verbal communications skills, along with the ability to pre-plan, organize, prioritize, and multitask.